{"id":47339,"date":"2019-04-05T00:00:00","date_gmt":"2019-04-05T04:00:00","guid":{"rendered":"https:\/\/sticky-highjinx.flywheelsites.com\/uncategorized\/envista-to-share-industry-expertise-during-master-class-workshop-at-operations-summit-2019\/"},"modified":"2021-10-28T16:10:40","modified_gmt":"2021-10-28T20:10:40","slug":"envista-to-share-industry-expertise-during-master-class-workshop-at-operations-summit-2019","status":"publish","type":"post","link":"https:\/\/envistacorp.techyscouts.dev\/en-au\/2019\/04\/05\/envista-to-share-industry-expertise-during-master-class-workshop-at-operations-summit-2019\/","title":{"rendered":"enVista to Share Industry Expertise During Master Class Workshop at Operations Summit 2019"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 3<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span><p>INDIANAPOLIS &#8211;\u00a0<a href=\"https:\/\/www.envistacorp.techyscouts.dev\">enVista<\/a>, a leading global software solutions and consulting firm, today announces it will share retail industry insights during a Master Class Workshop at <a href=\"https:\/\/www.operationssummit.com\/?gclid=Cj0KCQjw4fHkBRDcARIsACV58_Enz-L6X19YOsnOLP8b7JtE_DRz-IQpqYn2fdiM7wtUv0a24pksQFoaAhMQEALw_wcB\" target=\"_blank\" rel=\"noopener noreferrer\">Operations Summit 2019<\/a> on Tuesday, April 9, in Columbus, Ohio form 1-5 p.m. EST. enVista\u2019s Gene Bornac and Mike Starkey, Google\u2019s Megan Diehl, FedEx\u2019s Deanna Kaufman, Best Buy\u2019s Greg Mack, Abercrombie &amp; Fitch\u2019s Jason Seemann, American Freight and Mattress\u2019 Scott Vance, Saddle Creek Logistics\u2019 Steve Congro and Ascent Enterprise Solutions\u2019 Jason Stratton will lead the <em>Refining and Improving the Omnichannel Model to Manage Rising Customer Expectations<\/em> workshop panel discussions.<\/p>\n<p>The workshop will bring together industry experts and retail professionals who are successfully tackling key aspects of the omni-channel operating model, as well as those operations that are less mature. Attendees should come prepared to engage and take notes during this interactive, deep-dive learning experience with solid takeaways for their action plans.<\/p>\n<p>The <em>Refining and Improving the Omnichannel Model to Manage Rising Customer Expectations <\/em>workshop includes the following discussions:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Customer Journey<\/strong>\n<ul>\n<li><strong>Speakers:<\/strong> Megan Diehl, Merchant Operations Manager, Google; Deanna Kaufman, Manager, Solutions, FedEx<\/li>\n<li><strong>Moderator:<\/strong> Mike Starkey, Vice President, IT Strategy, enVista<\/li>\n<li><strong>Description:<\/strong> In order to deliver a consistent, customer-centric enterprise brand experience, retailers must map the customer journey. In this session, learn how to identify paths to purchase and customer engagement opportunities; training and change management across store associates; current experience vs. ideal experience; identify process and technology gaps along the way; create one brand experience throughout \u2013 store associates, in-store, chat\/customer service, digital\/online, etc.<\/li>\n<\/ul>\n<\/li>\n<li><strong>IT Strategy and Roadmap<\/strong>\n<ul>\n<li><strong>Speakers<\/strong>: Jason Stratton, Partner, Ascent Enterprise Solutions; Scott Vance, Director of Technology, American Freight and Mattress; Steve Congro, Director, Omni-Channel Fulfillment Technology, Saddle Creek Logistics Services; Deanna Kaufman, Manager, Solutions, FedEx<\/li>\n<li><strong>Moderator:<\/strong> Mike Starkey, Vice President, IT Strategy, enVista<\/li>\n<li><strong>Description:<\/strong> Customer expectations and omni-channel retail have rapidly evolved. Has your technology stack kept pace? In this session determine the optimal IT roadmap to meet the demands of omni-channel retail today and into the future.<\/li>\n<li>Developing a sound IT roadmap that can take your company into the future<\/li>\n<li>Prioritizing what to tackle now versus down the line<\/li>\n<li>Avoiding a costly rip and replace strategy<\/li>\n<li>How to take integration approach for the lowest total cost of ownership<\/li>\n<li>Understand the benefits of omni-channel solutions on a common platform and data model<\/li>\n<\/ul>\n<\/li>\n<li><strong>In-Store Experience<\/strong>\n<ul>\n<li><strong>Speakers:<\/strong> Gene Bornac, Senior Vice President, Retail, enVista; Scott Vance, Director of Technology, American Freight and Mattress; Jason Seemann, Senior Manager Omni and Order Management, Abercrombie &amp; Fitch; Greg Mack, Senior Director Supply Chain, Best Buy; Jason Stratton, Partner, Ascent Enterprise Solutions<\/li>\n<li><strong>Moderator:<\/strong> Mike Starkey, Vice President, IT Strategy, enVista<\/li>\n<li><strong>Description:<\/strong> How to leverage digital in-store to enhance the customer experience. Retailers are increasingly investing in digital display. However, to be most effective a strategy is required to enhance the customer experience (e.g., convenience, transactions at the point of display, personalization). Provide customers a start anywhere, finish anywhere experience to increase in-store traffic and conversions.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Omni-Channel Fulfillment<\/strong>\n<ul>\n<li><strong>Speakers:<\/strong> Deanna Kaufman, Manager, Solutions, FedEx; Jason Seemann, Senior Manager Omni Channel and Order Management, Abercrombie &amp; Fitch; Megan Diehl, Merchant Operations Manager, Google; Steve Congro, Director, Omni-Channel Fulfillment Technology, Saddle Creek Logistics Services; Greg Mack, Senior Director Supply Chain, Best Buy<\/li>\n<li><strong>Moderator:<\/strong> Mike Starkey, Vice President, IT Strategy, enVista<\/li>\n<li><strong>Description:<\/strong> The number of customers ordering from multiple channels increased by 45 percent in the last 12 months (PRG). Does your organisation provide omni-channel fulfilment in a way that is seamless to the customer? Does your organisation make or lose money each time a ship from store order is fulfilled? Learn the tactical best practices for implementing and operating or improving what you have in place: ship from\/to store, BOPIS, ROPIS, vendor drop ship and omni-channel returns. Discover how forecasting, profitability strategy, automation, allocation rules, internal collaboration and the right technology are all critical in offering customers endless aisle and the fulfilment options they expect.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>enVista will also exhibit at the Operations Summit in booth 517.<\/p>\n<p style=\"text-align: center;\"><strong>###<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>enVista announces it will share retail industry insights during a Master Class Workshop at Operations Summit 2019.<\/p>\n","protected":false},"author":22,"featured_media":42521,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","_searchwp_excluded":"","footnotes":"","_links_to":"","_links_to_target":""},"categories":[4010],"tags":[],"class_list":["post-47339","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press-release"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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